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XR150/XR350/XR550 Series Programming Guide Digital Monitoring Products

APPENDIX

22.13 Common Keypad Messages

There are several common keypad messages that the keypad displays to inform the technician and end-user.

The common messages are described below. Possible solutions are also provided.

Message Meaning Possible Solutions

INVALID AREA

The user has attempted a door access for an area

they are not assigned.

Change the user access areas if access to the

area is needed. If access is not needed, the user

cannot enter the area.

INVALID CODE

The user code you entered is not recognized by the

system.

Check the user code and try again.

INVALID PROFILE

A user attempted a function that is outside of the

assigned prole.

Check the user prole settings.

INVALID TIME

A user code assigned to a specic schedule has

entered outside of the valid schedule.

See Schedules and User Codes.

ENTER 2ND CODE

The area you are attempting to disarm or access is

a Two Man Area.

A second and different user code must be

entered.

CLOSING TIME

The scheduled has expired but the area is not

armed.

Users still on the premise should arm the system

or extend the schedule to a later time.

LATE TO CLOSE

The system was not armed at its scheduled closing

time.

Users still on the premise should arm the system

or extend the schedule to a later time.

FAILED TO EXIT

A user assigned the anti-passback option has

attempted to re-enter an area from which they did

not exit properly.

The user must exit the area through the proper

door. If not possible, your system administrator

should select the Forgive option in the User

Codes menu.

AC TROUBLE The system is not getting proper power. Check that all AC connections are good.

BATTERY TROUBLE The battery is either low or missing.

Check that the battery connections are good and

the battery is still good.

PHONE LINE 1 TROUBLE There is trouble with the phone line supervision. Plug in the phone line.

SYSTEM TROUBLE or

SERVICE REQUIRED

There is a problem with one or more components in

the system.

Make sure the J16 jumper is removed from the

panel. Make sure there is not a short or open

condition on the green data wire to the keypad.

You may also need to check that all of the

keypads and expansion modules on the bus are

good.

SYSTEM BUSY

The system is performing another task with a

higher priority.

Wait a few moments for the system to complete

the task. Make sure the J16 jumper is not on the

panel. If the message displays for a long period

of time, the processor could be locked up.

4-WIRE BUS TROUBLE

There is not a supervised device on the bus. Program a device to be supervised.

There is low voltage or an open yellow wire. Make sure all wires are connected.

Two devices share the same address. Program one of the devices to a unique address.

TRANSMIT FAIL

The panel has attempted to communicate with the

central station 10 times and has not succeeded.

Verify your communication type, account

number, and phone number. Make sure the

telephone line is connected and working

properly.

NON-POLLED ADDRESS

The device is not set to DOOR, KEYPAD or FIRE in

Device Setup during programming.

Program the device as DOOR, KEYPAD or FIRE in

Device Setup.

ENTER CODE (to

enter Programming)

A lockout code has been programmed for the panel. Enter the lockout code.

WIRELESS TROUBLE

The panel is unable to communicate with the

wireless receiver.

Verify the receiver is properly connected to

the panel. Verify the correct House Code is

programmed in System Options.

The wireless receiver is missing.

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